Build your receptionist

Give your call flow a head start.

Tell us how your team works. We’ll use these details to shape a receptionist that answers in your voice and knows when to bring in a human.

Your company's call-handling brief

All ten fields are required. Share the practical details and caller-facing wording your front desk needs to get right on day one.

Start with a sample plumbing setup

This illustrative Austin example fills every field. Edit any value before saving.

Company name

The name callers should hear when your receptionist answers.

Service area

Include cities, neighborhoods, or boundaries your team covers.

Write the exact wording your receptionist should use before and during a call. These prompts are editable starting points for your team to review.

Automated-assistant disclosure

Tell callers that they are interacting with an automated assistant.

Recording notice

Add the wording callers should hear about call recording.

Privacy notice

Explain what callers should know before sharing information.

Human-transfer prompt

Give the receptionist a prompt for offering a human handoff.

Hours

Include after-hours coverage and holiday notes if they matter.

Services

Use one service per line if that is easiest for your team.

Emergency rules

Explain triage rules, dispatch boundaries, and anything callers must know.

Escalation contacts

Tell us who should receive urgent or uncertain calls and in what order.

Your notes stay with the Wrenchwhistle setup team.